Privacy Policy
At Magic Dolphin, we understand that your privacy is important. As a family-owned and operated company, we are committed to protecting the personal information you share with us and handling it responsibly.
This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights when using our website, contacting us by email or telephone, or booking our services through us or our authorised distribution partners.
What personal information do we collect?
Depending on how you interact with us, we may collect personal information including:
* Name
* Email address
* Telephone number
* Billing and payment information
* Booking and reservation details
* Any additional information you choose to provide when contacting us
We only collect the information necessary to provide our services and respond to your enquiries.
When do we collect your information?
We may collect your personal information when you:
* Make a booking or reservation.
* Submit an enquiry through our website.
* Contact us by email or telephone.
* Communicate with us through social media or messaging platforms.
* Book our services through one of our authorised partners or distributors.
How do we use your information?
We use your information to:
* Process and manage your bookings.
* Provide our services and respond to your enquiries.
* Communicate important information regarding your reservation.
* Process payments securely.
* Improve our website, products, and customer experience.
* Comply with applicable legal and regulatory obligations.
We do not sell your personal information to third parties.
How do we protect your information?
We take appropriate technical and organisational measures to safeguard your personal information.
These measures include:
* Secure, encrypted connections (SSL/TLS) across our website.
* Restricted access to personal information, limited to authorised personnel who require it to perform their duties.
* Secure payment processing through trusted third-party payment providers. Payment card information is processed directly by these providers and is not stored on our servers.
* Regular monitoring of our website to help maintain its security.
While no method of electronic transmission or storage can be guaranteed to be completely secure, we take reasonable steps to protect your information.
Cookies
Cookies are small text files stored on your device when you visit a website. They help websites function correctly and improve your browsing experience.
We use cookies to:
* Ensure the website functions properly.
* Remember your preferences where applicable.
* Understand how visitors use our website so we can improve its performance and usability.
Cookies do not normally identify you directly, although some may be considered personal data under applicable privacy legislation.
Managing cookies
Most web browsers allow you to control or disable cookies through their settings. Please note that disabling certain cookies may affect the functionality of our website and your browsing experience.
Third-party services
We may work with trusted third-party providers to process payments, manage bookings, or provide website functionality. These providers only receive the information necessary to perform their services and are required to protect your information in accordance with applicable data protection laws.
Your rights
Subject to applicable law, you may have the right to:
* Request access to the personal information we hold about you.
* Request correction of inaccurate or incomplete information.
* Request deletion of your personal information where applicable.
* Object to or restrict certain types of processing.
* Request a copy of your personal information in a portable format.
To exercise any of these rights, please contact us using the details below.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the contact details provided on our website.